Drive CX is a customer experience management platform for the restaurant, retail, and service industry. Their software is currently available only on desktop devices, and they were looking to develop a mobile application that will improve employee engagement and foster a sense of community in the workplace.
Kick Off Workshop
This kickoff workshop involved the DriveCX team. Ranging from an executive, developers and consultants. This interview focused on the pain points of the current platform, auditing features and defining the userbase.
Interesting insights from stakeholder interviews
3 interviews to gain more insight. Understanding the pain points of employees and managers in-store assisted in creating a better in-your-hand mobile experience.
“Participant 1 believed regular feedback could have improved the relationships between all staff members.”Participant 1
“We work together almost everyday. If I could do something to make it a better work environment ... will happily want to hear their feedback”Partipant 2
“Participant 3 believed the feedback from his manager built his confidence and opened up the dialogue on what his future plans were.”Participant 3
3 companies competing in the employee engagment space with a focus on their visual layout, user flow and functionality. My goal was to get a better understanding of the industry and examine what works and what can be improved.
Sketches & Ideation
Both employee's and managers have different access rights and would see different dashboards. However, with the design system, elements were developed for consistency and cleanliness of the important information required in the view.